Terms and Conditions
By confirmation of booking Indigofera Ecotours acknowledges that you accept and agree with the terms a conditions below.
Full payment is required at time of booking. Indigofera reserves the right to cancel any booking if full payment has not been received prior to tour departure. Bookings are not confirmed or honoured until full payment has been received. All prices include GST where applicable.
Cancellations and Itinerary Changes
Itineraries are subject to change and are to serve as a guide only. Indigofera reserve the right to cancel, or make change to itineraries, prior to the commencement of any tour if deemed necessary and due to circumstances out of Indigofera Ecotours control, such as natural disasters, cultural needs, seasonal weather variation, terrorism, mechanical problems or other external events.
Due to the nature of the terrain, remote locations and tropical weather the road conditions may alter the itineraries with little or no notice. Any additional expense incurred by the passenger due to such disruptions are not the responsibility of Indigofera Ecotours.
In the event of a breakdown Indigofera reserves the right to use a substitute vehicle other than that specified to ensure the continuation of the tour. Arrival and departure times are not guaranteed.
If Indigofera cancels a trip, of which you have paid your booking in full, you may choose between an alternative tour or a full refund. If the alternative tour chosen is of a different price then either, Indigofera will reimburse the difference if the price is lower, or if the tour has a higher price then you must pay the difference. Indigofera Ecotours is not responsible for any incidental expenses incurred as a result of your booking with us, such as non-refundable flights.
Be aware that if you booked through an agency then their cancellation policies may be differ to Indigofera Ecotours. Be sure to check any policies before booking with an agent.
- Cancellations will incur the following charges:
- ≥ 30 days will incur a 30% charge of the total booking fee.
- ≥ 14 days will incur a 50% charge of the total booking fee.
- ≥ 7 days will incur a 100% charge of the total booking fee.
Indigofera Ecotours are designed for active travelers aged 10-50, any person under the age of 18 cannot travel without an adult and prior agreement with Indigofera. Child prices are 20% off the full adult fare these prices apply to passengers aged 5-14. Passengers aged 15-17 are required to pay full adult fare and are still required to travel with a supervising adult. Children under the age of 5 are not permitted to travel with Indigofera Ecotours unless on a private charter.
Medical and Ability
Indigofera Ecotours operate in one of the hottest parts of Australia and we often trek through some rugged terrain, passengers must be of reasonable health and fitness to participate fully in an Indigofera Ecotour. Any medical requirements must be self maintained and administered and all required medication carried.
Indigofera Ecotours reserves the right, without payment or compensation, or whether before or after commencement of the tour, to exclude any passenger if they appear be likely to impair the health, safety or comfort of other travelers, or if they commit any illegal act.
Indigofera Ecotours will not accept any responsibility for any injury, damage or loss arising from any manner resulting from negligence or otherwise, for any product or operation not conducted by Indigofera Ecotours. If Indigofera Ecotours provides experiences from a third party then Indigofera Ecotours will not accept any responsibility for any injury, damage or loss arising from any manner resulting from negligence of that third party.
Minimum Booking Numbers
As with most group tours they need a minimum number in order to operate. If the minimum numbers are not met it may be necessary to cancel that scheduled tour. If this happens to a tour on which you are booked and paid in full the you are entitled to a tour of the same cost or a full refund.
Government regulation, safety and the interest of others, requires Indigofera Ecotours to forbid smoking in any of our vehicles, and requires us to forbid smoking in any accommodation huts.
Indigofera Ecotours strongly recommends the use of travel Insurance to cover any unforeseen circumstances such as loss of luggage, early tour departure, medical and curtailment expenses, and missing of scheduled tours flights and travel.